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Social Media Advertising: Don’t Underestimate Your Customer


Tuesday March 10, 2009

Reading Time: 3 minutes

The Nielsen report came out this month and the focus was on social networking’s rapid rise throughout the world. Social networks are growing and new behavior patterns are emerging. Cultural resistance to participating in social networks is waning and their influence is growing on a monthly scale.

People once less likely to be public are posting to social forums and flocking to social networks. This change is taking place across the globe. Two observations that struck me from the Neilson Report which can be immediately applied to websites, blogs, and social network accounts are:

SOCIAL MEDIA IS CHANGING THE RULES FOR ADVERTISERS
Consumers have a deep distrust for advertising. Social Media offers a transparency and a candor that has created trust. Along with this trust is also a promise that you will not be invaded. Advertising efforts which are not “value adding” or part of the conversation are an intrusion in these social networks and advertisers must learn to play by the rules or risk having their message rejected.

The Nielsen report on Social Networking’s New Global Footprint mirror’s blogging advice.

  • Add value through interaction and consultation
  • Be authentic and transparent
  • Advertising must be a conversation rather than a push model
  • Don’t advertise, communicate and participate in the community

DON’T ASSUME SOCIAL MEDIA IS FOR THE KIDS
The numbers are changing and the demographic of the social networks is not necessarily who you would think. Facebook’s greatest demographic shift has been the increase in users between the ages of 35-49. The standing presumption was that social networks were predominantly populated by teenagers and young adults.

Facebook’s Growth in Global Audience Numbers By Age Range

Reading Time: 17 minutes

Forty years ago this month I entered the real work force. A real job with Wells Fargo Bank. I was all of 19, recently married and had dropped out of the University of San Francisco. This real job had the same grade and pay of a teller, but the Human Resource Officer who interviewed me thought I might be better suited to a desk job with limited “face to face” contact with the public! I was paid $370 per month. (Let me save you some time, that computes to $2.13 per hour.) I was assigned to the Monthly Payment Loan Center as a Payoff Clerk and my desk was located on the 3rd floor of the Wells Fargo Bank World Headquarter’s building at 44 Montgomery, San Francisco, Ca. The building was new, completed in 1966 and it was the tallest building in San Francisco between 1966 and 1968. While my blog today is somewhat personal regarding my resume, I want to dedicate it to Lilly Ledbetter. We should all thank Lilly Ledbetter for her relentless pursuit of justice which resulted in the eventual passing and signing of the Lilly Ledbetter Fair Pay Act of 2009. It has been a long 40 years!

If you are not familiar with Lilly’s case against Goodyear Tire and Rubber Company, then I invite you to read about it. After the Equal Pay Act of 1963 was passed most Americans probably felt protected by the law, but for women in the work place there has been an undercurrent sometimes barely noticeable, nevertheless palpable. Let me explain how this phenomena works. When you are hired by a large company, a well established company (Wells Fargo was founded in 1852), there is a presumption of trust. After all this is a bank and we all know that the basis of banking is that of a fiduciary. So is a 19 year old woman suppose to see red flags when in the interview process she is asked what kind of birth control measures do you use? Should the 19 year woman question why as an employee of the company she has no maternity insurance coverage, but the wives of male employees do? Should the 19 year old woman question her manager (a man) when he reminds all employees that they will be subject to termination if they meet with union leaders?

By 1972 I did start to ask questions, but I didn’t have the time or money to fight for the cause…so I resigned from Wells Fargo and returned to college full time. By 1974 I received my B.A. in Social Work and went back into the work force, only to find myself once again in the banking industry. In 1978 I was hired by Crocker National Bank and by early 1979 (at the age of 29) I was an Assistant Vice President of Consumer Loan Administration. I worked in the Crocker Bank Tower located at 611 S. Grand Avenue, Los Angeles, CA. By this time, no one questioned my birth control measures (except my immediate Vice-President when he promoted me to AVP and then said with a chuckle: “Now, don’t get pregnant!”), women employees now had maternity coverage, and unions just never came up in conversations.

crocker national bank

In late 1980, I gave birth to my first son, Aaron. I resigned from Crocker Bank in the Spring of 1981 and it was purchased by Wells Fargo in 1986. I did not return to the banking industry until October 1985. By then I was 36 years old and we had just relocated to Conway, New Hampshire, with our two young children. Dennis and I met with a Commercial Loan Officer of Indian Head Bank North to discuss purchasing a country inn. After reviewing our business plan and resume, the gentleman looked at me and said: “Can we set this loan application aside and talk about hiring you?” He had me! After all, we were new in this community and if one of the most prestigious banks in the state was willing to offer me a job as a loan officer, two blocks from our home with medical benefits for the whole family then why not accept it?

I worked for Indian Head Bank North, was promoted to Vice President, and continued there even after we purchased Cranmore Mountain Lodge in 1986. But in 1988 Indian Head Bank was purchased by Fleet Bank and by 1989 most of the senior officers had been offered a severance package. I resigned my position in November 1989. Fleet Bank was purchased by Bank of America in 2003.

What you need to understand is that I always suspected that I did not receive equal pay for equal work in the banking industry. And now you are probably wondering why didn’t I pursue it. The answer is complex: First, most companies use what are referred to as pay grades. According to Wikipedia a “Pay grade is a unit in systems of monetary compensation for employment. It is commonly used in public service, both civil and military, but also for companies of the private sector. Pay grades facilitate the employment process by providing a fixed framework of salary ranges, as opposed to a free negotiation. Typically, pay grades encompass two dimensions: a “vertical” range where each level corresponds to the responsibility of, and requirements needed for a certain position; and a “horizontal” range within this scale to allow for monetary incentives rewarding the employee’s quality of performance or length of service.”; Secondly, in most large companies you are subject to termination if you discuss your compensation level with other employees. So there you have it in a nut shell, put the woman in a pay grade that is the same as the men performing the same job, but start her in the bottom of the pay range and then make it clear that if she discusses her compensation she will be fired; Third, if you really want to keep her in tow, then give her a title, like Vice-President. It is all about TRUST!

Tonight I had the opportunity to read about Lilly Ledbetter’s suit. As I read through the history of the case, I finally came to the Supreme Court’s ruling against Lilly. Again, according to Wikipedia: “Justice Alito delivered the opinion of the court. The Court held that according to Title VII, discriminatory intent must occur during the 180-day charging period. Ledbetter did not claim that Goodyear acted with discriminatory intent in the charging period by issuing the checks, nor by denying her a raise in 1998. She argued that the discriminatory behavior occurred long before but still affected her during the 180-day charging period. Prior case law, the Court held, established that the actual intentional discrimination must occur within the charging period. The Court also stated that according to those prior cases, Ledbetter’s claim that each check is an act of discrimination is inconsistent with the statute, because there was no evidence of discriminatory intent in the issuing of the checks.” So basically, they ruled against Lilly because she did not file her complaint within the 180-day charging period.

As I read this decision I immediately thought of the standard operating procedure for most companies, you are subject to termination if you discuss your compensation level with other employees. That being the case how could one ever hope to meet the requirement to file a complaint within the 180-day charging period?

It took the only woman on the Supreme Court, Justice Ruth Bader Ginsberg, to point out the idiocy of this ruling by presenting the dissenting argument. Quoting from Wikipedia: “Justice Ginsburg dissented from the opinion of the Court, joined by Justices Stevens, Souter, and Breyer. She argued against applying the 180-day limit to pay discrimination, because discrimination often occurs in small increments over large periods of time. Furthermore, the pay information of fellow workers is typically confidential and unavailable for comparison. Ginsburg argued that pay discrimination is inherently different from adverse actions, such as termination. Adverse actions are obvious, but small pay discrepancy is often difficult to recognize until more than 180 days of the pay change. Ginsburg argued that the broad remedial purpose of the statute was incompatible with the Court’s “cramped” interpretation. Her dissent asserted that the employer had been, “Knowingly carrying past pay discrimination forward” during the 180-day charging period, and therefore could be held liable.”

So here’s to Lilly. She fought the fight and she won the battle (not necessarily the war). On January 29, 2009, President Obama signed the Lilly Ledbetter Fair Pay Act of 2009 (With the revised statutory language, the majority opinion’s interpretation referenced above is no longer valid, and the law now conforms to the interpretation advocated by Justice Ginsberg in her dissenting opinion). Lilly will never be financially compensated by Goodyear or any government agency. She led a fight for all of us and for that we should be thankful.

P.S. Today’s image is a collage of some more of my business cards from over the years. What a hoot…great titles, with almost always unequal pay! And for the record, over the years I fought many battles with my employers over equal treatment. In 1989, I refused to sign my severance package under threat of non-payment. The reason? It contained a clause that I was not allowed to discuss the terms of the agreement with fellow employees. I wonder why? Could it be that the packages were not equal? I knew they were not, I didn’t sign, but they paid me my severance. To think how the battles might have been waged differently with the Internet, YouTube, Facebook, Blogs, Twitter…dare to imagine!

business cards

Reading Time: 7 minutes

Over the course of any week I receive a number of SEO/Webmaster newsletter emails. I try to read through them for hints, myths, SEO/SMO news in general. This past week one of these newsletters had a link to a video in which Sally Falkow was discussing Internet marketing. I don’t know Sally Falkow but I found what she had to say very intriguing. She sited an old mantra “Tell, don’t sell”, which I believe applies to blogs, in that blogs should tell a good story.

Now you are probably wondering where I am going with this idea. After all it is Saturday morning and you no doubt, if you are reading this at all, are thinking to yourself with a sigh, “doesn’t Judy always tell a story in her blog post?”

It is very easy for the Webconsuls’ team to suggest to a client that the client should have a blog, but most clients go into panic mode because they don’t trust themselves to be able to write. What our clients sometimes forget is that every business has a story to tell and all they have to do is relate the story for their guests, customers, or clients to read. Just tell a good story.

Finding your niche in storytelling can take some time. Let me give you an example. In June 2007 Webconsuls built a blog for Alice and Len Schiller, owners/innkeepers of The Inn at Stockbridge. Darin McClure coached Alice on how to do blog posts and she did a nice job. She frequently would write about events and attractions in the Berkshires. All very interesting, but might have served the local attractions more than the inn.

On December 29, 2008, Alice came up with a clever idea and she posted it: “The Inn at Stockbridge blog is going to put a new spin on things. Alice Schiller feels that she is fortunate enough to have owned and run the inn for over fourteen years. Over the years we have had a great variety of guests visit us and each one has a wonderful story to share. We are now going to share their stories. Guests who visit the Inn come from all walks of life, are a varied age group and have met in a myriad of ways and have wonderful tidbits to share with you the readers of this blog. We are fortunate enough to have them share their experiences at the Inn as well as their stories with you.”

Wonderful…the stories have begun, complete with photos, so interesting to read and the best part is Alice and Len are involving their guests (read customers). As a former innkeeper I know that relating stories about your guests is a great marketing tool. People love to be part of something and future guests secretly hope that they will also be featured at some later date.

You may recall, on September 20, 2008, I wrote a blog post called “The benefit of being a ‘blogger-in-chief’?” In that blog I talked about how I wrote a newsletter for our inn, Cranmore Mountain Lodge. This was the old fashion way of staying in touch with our customers. Just this past week I came across a copy of the last issue of Inn-Ovations that I wrote in the Fall of 1997. You might enjoy reading the front page. Click on the image and it will get bigger!

Today I hope you will check the Inn at Stockbridge’s blog. Read the stories about their guests. Leave a comment. And if you want to preview the inn, here is a video that tells the Inn’s story in another way.

I have a feeling Sally Falkow has not come up with something unique. Storytelling is as old as mankind ~ it is the fabric that keeps our cultures, our families, our nations moving through time.

Reading Time: 7 minutes

 

pig statue

Every year I take on the “joyous” task of composing a holiday letter and creating a photo greeting card. Why I send holiday greeting cards other than to say I have completed a project, is that it gives me a sense of continuity. I have been responsible for this family missive for at least 30 years; however, due to circumstances beyond my control there have been at least two years that I missed, namely 1999 and 2003.

In 1985 I started the tradition of including a holiday photo of our family. We stood in front of the Eastern Slope Inn in North Conway, NH, Aaron was not quite five and Dan was just a few months shy of two. And so over the years, we have tried to gather for one quick moment to capture the memory of our years together. As time went by, I created funny little messages, as opposed to just saying “Holiday Greetings”. For example…the photo card you see here from 1989 ~ since we were gathered with the menagerie, my greeting said “Hogs and kisses two ewe!”

Our friends and relatives grew accustomed to this tradition and in the two years that I missed sending cards, we received phone calls, letters, and emails inquiring as to whether or not we were “OK”. Even yesterday, when we received a card from some very dear friends, she wrote on the bottom of her card: “We’re looking forward to your holiday news.”

Can you feel the pressure put on me? I hope so.

Steve Hendrix of the Washington Post said it best this week: “To the average mother, the entire social construct hangs on a once-a-year exchange of cardboard with best friends from third grade, long-ago piano teachers and cousins so far out on the family tree that they might be another branch of primates all together. And all the better if the missive includes a recent photo of the offspring (bonus points for one taken at a ski resort) and a whitewashed summary of the year’s family news.”

I received a lot of bonus points over the years as we owned a Country Inn in a ski resort town, so capturing a snowy scene was usually easy, and I have been known for not “whitewashing” the family news.

This yearly event has gotten more expensive, I don’t even want to discuss what it cost this year, with the cost of postage ($.15 per item in 1978 when Dennis and I married, and now $.42, which represents an increase of 180% over 30 years) and photo production rising as well. And I won’t mention the physical hours it takes for this production, I figure at least 15-20 hours for the whole process. It will take me a while to give up on this tradition.

I know we have blogs, email, telephones, text messaging, YouTube videos and Google videos, but there is nothing like waiting for the postman to arrive during the month of December. I look forward to hearing from friends and families. I read their letters, become slightly insulted if the card only contains a signature. I love the photos and, yes, I save the photos. It is fun to look at them and see how everyone has grown up, out, old, gray, etc. Just this week a card came from our dear neighbors from North Conway. And in the beautiful photograph appeared Eric and Matt Phillips all grown up, this year’s photo taken at Matt’s wedding to Molly. We first met Eric and Matt in 1986…and we enjoyed the photo and their mom’s letter.

Here you can enjoy my 2008 Holiday Greeting Photo…a few minutes in time.

 

Reading Time: 2 minutes

We regularly get requests from clients and prospective clients who say that they want a content management system for their web site. However we find that few clients that take the time to manage their content.

Some our clients do take the time to update their web sites. However, more often than not, the content is not updated as the client is too busy running a business to do the updating.

Content management systems require extra work to set up when compared to a web site that is updated by web development professionals. Search engines may have issues with finding all of the content. And if the updated content is not proofed, it can contain embarrassing errors.

This is not to say that content management systems are useless, only that if you want one you need to have the time and discipline to use it. Properly done a user updated web site can provide up to date information and fresh content which grows and grows providing rich source material for search engines.

Reading Time: 3 minutes

The Internet today offers several avenues for exposure beyond traditional Search Engine Optimization. Working in concert with a firm that has expertise in these avenues can increase visibility, search engine rankings, and business. These avenues are often considered part of Social Marketing.

One is to use the Internet to publish articles. You write the article and your web development company publishes it on a myriad of Internet sites. Well written and interesting articles can not only get wide circulation, but enhance your reputation as well.

A second way is to use blogs. The web development company would set up the blog and you regularly add content. Done correctly, the blog pages that you add would get wide and fast circulation.

You might consider adding video content to your site. Relatively inexpensive equipment is available to take acceptable videos. You may already have suitable equipment. Well done videos are interesting content which can be publicized them on the Internet. There is also much less competition for videos. For one client’s main keyword there were over 750,000 pages indexed by Google, and less that 175 videos.

Webconsuls, LLC We are a web site development company with expertise and experience in designing and building web sites, in Search Engine Optimization, and in Social Marketing.

Webconsuls > SEO

Reading Time: 3 minutes

 

Scheduled blog post publishing, which was first talked about on Blogger in draft last month, is now live for everyone. So if you set a post’s date into the future, Blogger will wait to publish until that time comes!!!

It is now a cool Sunday morning in Souther California, I have a hot cup of coffee, and I am putting together Monday mornings blog post. So for all of you reading this Monday May 5th Happy Cinco De Mayo!

Scheduling a post is easy to do: on the post editor page, click the “Post Options” toggle to show the “Post date and time” fields. Then, type a post date and time that’s in the future. When you click the “Publish” button, your post will become “scheduled.” When the date and time of the post arrive, it will be automatically published to your blogger blog.

“Scheduled” posts appear in your Edit Posts list alongside your drafts and published posts. To un-schedule a post, simply save it as a draft any time before it gets published.

One quick note: If you want to give a post a date in the future but have it appear on your blog now, you’ll need to add in an extra step. First, publish your post with the current date and time. This will make it appear on your blog. Then, edit the post to change the date into the future and publish it again.

Reading Time: 12 minutes

Webconsuls’ Blog:* “A web marketing, informational resource for Webconsuls’ clients”

Since Dick and Dennis formed Webconsuls in 1999, our basic premise has been that successful web marketing is a collaborative effort between the SEO / Internet marketing firm and the web site owner. That remains as true today as then. The most successful Internet marketers are informed, innovative and opportunistic. They always seem to know what is going on, what is available, what works, what to avoid and “what is going to be hot or trendy.” In short, they read, evaluate and observe.

As part of our social marketing “lift-off,” we posted a Webconsuls Blog. We hope that it becomes a valuable knowledge source for you. Here you will find an easy to use index, a list of contributors, previous post titles and a growing collection of content information is now available. There are links to articles and resources, videos, podcasts, how-to instructions and much more. Do you want to see your vacation property from space, learn how to have your property, along with images you choose, indexed on Google “Free?” Bookmark Webconsuls Blog. Using our “social buttons,” you can offer comments, offer feedback, post questions or requests, learn what others are doing. Almost assuredly, you will have an opportunity to keep your competition “wondering, defensive and apprehensive” about your next web innovation or marketing strategy. * Clients who participate in our Social Marketing Programs also have access to a “Webconsuls training blog,” from Darin and Lisa, containing outstanding “how to guides and tips. Keith Hansen, Pay-per-Click (PPC) Specialist joins Webconsuls: Many of you participate in PPC campaigns, most often through Google Adwords and Yahoo Search Marketing. Those who do will know that during 2007, Yahoo has revamped its entire PPC Program; the result is that now, both Google and Yahoo offer very similar programs. PPC is a quick way to establish keywords on the major Engines and Directories. It is most effective when organic positioning for targeted keywords has not occurred. These bidding systems are sophisticated; for the novice, participation can be a very expensive lesson, with little or no return.

Over the past three years Dennis had been working with Keith Hansen, a Yahoo “Gold Level” management representative” assigned to Webconsuls. Yahoo provided Keith with extensive training in bidding systems, bidding theory, Campaign management, conversions and many other topics. He knows the Yahoo Search Marketing system well; given the similarities with Google, his expertise extends to Adwords and other systems as well. He is experienced and knows most “nuances and bidding strategies “from the inside.”

In June, Dennis learned that Keith left Yahoo to work on his own supporting commercial clients in setting up, administering and managing PPC Campaigns. After a few discussions, Keith has come on board with Webconsuls and he is now representing a number of our PPC Clients. Given his knowledge of this field, we believe that he will be a tremendous asset for our clients in this very competitive arena. If you have been considering PPC, now is your best window of opportunity. Contact Dennis, Dick or Judy for details. Domain Aging /Maturity: It appears that Google is presently giving a lot of weight to the age of a domain and disproportionately so. While Domain age can be used as a factor in determining how solid a company or site is, there are many newer sites providing some great information and innovative ideas. Many newer sites were “downgraded” in the last Google update.

For those with relatively new Domains, registered in the past year or two, the quickest way to remove the “Google Sandbox” penalty is to target inbound links from highly ranked, relevant web sites. We believe that Webconsuls’ link popularity program has been one of those effective tools, as we have seen a number of sites with brand new Domains achieve excellent keyword ranking for target keywords rather quickly. Domain Hijacking and Copyright Takedown Notices: There has been a great deal of “Domain Hijacking” recently and the problem seems to be getting bigger. A number of our clients have experienced persons and firms (often through Nameking.com) buying up similar domain names and thereafter launching their own web sites. Subsequently, persons searching on the company name, more often than not, may land on the fictitious site. While there are no “absolutely foolproof” protections, the best way to thwart these attempts is to:

  • Purchase (for a minimum of five years and free-park) a variety of Domains relating to your name. For example, mycompany.com, should also consider registering the following: mycompany.org and /or mycompany.mobi
  • Register your Trademark /Servicemark with the U.S. Patent and Trade Office (USPTO.com). Federal protections are always important. Webconsuls can assist you in both of these areas.
  • Use the Internet to learn about protections available to you or laws already on the books.

Unfortunately, there is no certainty that one will prevail and the legal fees can become prohibitive. If a person desperately needed to drop a competitor out of a top position, it could engage in a legal action that requires Google to drop the ranking “for a period of time,” based on copyright infringement. Here is where you can submit a copyright infringement notice to Google.

Recent Web Sites Designed:

TheatreZone Naples, FL theatrezone-florida.com
UCLA’s Division of Interventional Neuroradiology Westwood, CA aneurysm-stroke.com
Marco Polo Italian Eatery Newport Beach, CA Marcopolonewportbeach.com

New Clients: Lodge at Moosehead Lake Lodgeatmooseheadlake.com Dennis and Linda Bortis,

New Owners /Innkeepers, Greenville ME Whiteside Manor whitesidemanor.com Ron Vervick

Executive Director Fastrak Bail Bonds, Inc forbail.com Michael Fidelis, President Congratulations: Len and Alice Shiller stockbridgeinn.com The Inn at Stockbridge was selected by Kraft Foods’ Post Selects Cereal as the host location for its recently launched national sweepstakes: The Post Selects Bed and Breakfast Getaway. The sweepstakes features a 3-day/2-night Bed and Breakfast Getaway along with the opportunity to meet celebrity chef Sara Moulton and participate in an exclusive cooking demonstration. The sweepstakes runs through September 13, 2007 and is open to U.S. Residents who are 21 years of age or older. To find out more, visit www.PostSelectsSweepstakes.com or The Inn at Stockbridge website at www.stockbridgeinn.com.

Post Script… Lately we have talked to you about the latest ways to get new visitors to your site, like adding a blog or video to your site. So as we end this newsletter we invite you to read some of our clients’ blogs. By reading these blogs you get to learn more about the area, the owners, and even the services offered by our clients. So if you have a few spare minutes check out: www.lodgeatmooseheadlake.com/blog www.captainlordmansion.com/blog www.stockbridgeinn.com/blog www.visionsteen.com/blog www.morningsiderecovery.com/blog www.paradiserecovery.com/blog Videos of interest: Nationally known Dr. Daniel Headrick of Pacific Coast Recovery Center was interviewed by HBO Real Sports ~ “Playing with Pain”. And in closing, take a walk down memory lane and listen to Dennis playing the piano… http://webconsuls.com/blog/2007/07/dennis-helfand-broadway-and-film-piano.html

Talk to you soon,

Dick, Dennis, and Judy

Reading Time: 3 minutes

Build a Better Blog Tips

  1. Establish. yourself as the authority in your niche by writing and posting quality content.
  2. Use multimedia postings to provide variety and more personal connection with your customers.
  3. Give your content wings. Make it easy to spread your content. Adding an RSS feed enables those who find your content compelling to subscribe to your blog and be alerted to newly posted items. Developing a regular readership is a great way to encourage business and repeat business.
  4. Add bookmarks. Give your readers a quick and easy way to suggest your content to others. Social bookmarks give you the opportunity for members of social bookmark communities to spread your content with a click of a button.
  5. Title your blog post with appropriate key word search terms. Always write your content for readers, but take opportunities to encourage search engines to recognize content which contains your targeted keywords.
  6. There are various search engines, blog directories and web based RSS aggregators which your content can be submitted to, drawing more traffic to your website and creating backlinks to your site.

But the biggest blogging tip of all:

7. The most important thing to remember about blogging is JUST DO IT!!!! Don’t get bogged down with the infinite checklist of all that can be done to a blog. As you blog often and consistently your familiarity will lead you to incorporated more functionality.

BLOGGING … Just do it!

Reading Time: 2 minutes

Blogs

What is a blog?
The term blog is short for web log. A blog is a journal which is kept on the internet and continually updated with new posts. Post generally consist of text and photo entries, posts can also include audio and video. Blogs have emerged as one of the leading venues for internet marketing.

The Importance of Blogs
Blogs provide an unprecedented ability to develop a community, build authority and extend a familiar and credible face to your internet presence. Blogs are the perfect venue to share your knowledge with your customers and potential customers. Information rich content focusing on and around your business niche will establish you as the “neighborhood specialist”. As your blog develops you will be creating a rich knowledge base for your customers to reference. A regularly updated blog with strong informative content will draw traffic, encourage search engine spidering, enhance your search engine rankings while building an ongoing relationship with your customers.