Where's Joel H Google Employee?

This week I have been researching reported problems with Google maps. I have read through many forums, blogs, and news articles; however, last night I came across a Google forum in "Maps help". The topic was Incorrect information in Google Maps / local business center and the poster opens her post with this statement "To the poor already-beaten-up soul at Google who looks at and responds to these issues..." I implore you to read through this forum. It starts on April 1, 2009, and on April 6th Joel H Google Employee joins the forum to aid these Google users. Before you know it people are posting from all over the world and Joel H is being besieged with questions and he is responsive through April 22. Others keep posting but no word from Joel H. Where's Joel H Google employee?

I googled this phrase {Joel H Google employee} and found mention of him in other blog posts and other Google maps forums. I will say this, Joel H seems to want to help and if you read these forums carefully you will see he even admits when he is wrong.

I am going to give you two examples of what I have witnessed in Google maps for two of our clients.

• La Fuente Restaurant in Tucson, AZ: Their Google map listing under local results for Mexican Restaurants Tucson AZ suddenly displayed the wrong domain name (that of a locksmith) and the wrong phone number.
• Kingsleigh Inn Southwest Harbor, ME: Suddenly their Google map listing under local results for lodging Southwest Harbor ME disappeared; however, the inn next door to them is listed - including 78 reviews of the Kingsleigh and a number of photos of the Kingsleigh Inn!

I can only assume that somewhere worlds have started to collide in Google maps. I don't know why...some talk about duplicate listings, scrapings, mergings, suppressions, conflating listings...the bottom line is this is a "free" service offered by Google. I could offer the old adage "it is worth what you paid for it"...but really if your listing is wrong through no fault of your own how much is this costing your business?

My advice to every business owner is to check your listing. Take the time to review and learn about Google's Local Business Center. Here is a "How To" Google YouTube video "Local Business Center for Google Maps".



I hope Joel H Google Employee reappears in these forums and that Google can solve the "implosion" mystery. Let's remember these listings are the lifelines for many businesses, this is not a game of "Where's Waldo".

Editing...only remember the good stuff

For years I was a fan of the television show "Everybody Loves Raymond". Even today if I just want to take a break I might tune in to watch a rerun of this show. One of my favorite episodes was #171 which first aired in 2003. If you are a fan, you might remember "Robert's Wedding" as a day when Marie Barone (Robert's mother)interrupts the wedding ceremony as the minister asks if anyone knows of a reason why Robert and Amy should not be married. Later at the reception Raymond is asked to give a toast which was probably one of the most touching scenes of the entire series. Referring to his mother's interruption of the wedding ceremony, Raymond opens his toast by saying: "I think I know one thing that can make this day all better...editing. When all is said and done we will only remember the good stuff. I think you're gonna remember about today what you want to remember."

Editing as defined by Websters means:1 a: to prepare (as literary material) for publication or public presentation b: to assemble (as a moving picture or tape recording) by cutting and rearranging c: to alter, adapt, or refine especially to bring about conformity to a standard or to suit a particular purpose .

Editing as it applies to your website can be critical. Your text, photos, videos, and documents should all be carefully reviewed. This process takes time and almost always requires the efforts of more than one person, as we all know after you look at text long enough your eye doesn't catch all of the misspellings, grammatical mistakes, etc. The same applies to photo and video editing. Photos and videos are powerful. Original unedited photos or videos can make us laugh out loud or cry. Perhaps that is why Google videos and YouTube are so successful. We can see people at their best and worst, for the most part unedited.

Recently Webconsuls was asked to make some videos of the mariachi performers at La Fuente Restaurant in Tucson, AZ. The stage area is almost completely surrounded by dining tables and walking paths for the waitstaff and guests. Try as I might, everytime I would try to shoot a video people, other than the musicians, would come into the field of view. But I videoed about eight songs and sent them to Darin McClure to "edit." Much to my surprise Darin decided to put up all of the videos on Google videos and one in particular is very comical. The song being performed is Guadalajara. As you watch this "unedited" version you will see patrons and staff cross in front of the stage, then suddenly the parking lot security guard comes into view and stops in front of the performers to "check out" the tip basket. It gets better. Within a few seconds, Dennis, my husband, gets up from his table and proceeds to walk to the tip basket to make a donation! By now I just keep shooting only to see the security guard come back through camera's angle of view "dancing" to the music.

To appreciate the art of editing, I invite you to preview both videos. Here is a link to the unedited version and here is a link to the edited version of this performance. Editing...only remembering the good stuff. This weekend we will update La Fuente Restaurant's website to include the "edited" version of Guadalajara. I hope you will visit their site. La Fuente has been in business since 1959 and has a colorful history.